Delivery and Refund Policy

Mandala Wines
ABN: 97093587298
Melba Highway Dixons Creek Yarra Valley Victoria 3775
T +61 3 5965 2016 F +61 3 5965 2589
E info@mandalawines.com.au

Delivery

• Free delivery to Australian capital cities and surrounding suburbs (min. 1 dozen bottle orders or one six pack single site wines)
• Delivery Australia wide within 14 days of us accepting the order
• Depending on area price will vary
• Freight to be charged to regional areas and will be delivered via Australia Post
• Freight to be charged for orders less than one dozen bottles
• Delivered by a third party i.e. courier or Australia Post
• We will advise the customer within 2 business days if products are not available or on delay
• Export restrictions are to be handled by the customer as some countries have a tax upon receipt and some countries have restrictions on alcohol
• Export prices upon request as they are extremely expensive and America is almost impossible. There are numerous forms that have to be filled out by both parties
  

Return / Refund

• Customers are to notify us within 7 days of receipt of goods if there is an issue with stock and arrange for goods to be delivered back to us
• We can then credit them on their expense of the cost of freight